Whether you’re a sole trader or are running a limited company, you should be asking yourself the following questions about your accountant on a regular basis:
- Are you happy with them?
- Do you feel like you are getting value for money?
- Do you feel you are always getting unexpected bills?
- Does your accountant understand your business?
- Is your accountant proactive?
- Are they providing you with good customer service?
Why problems arise
Problems normally arise because there is an expectations gap between what a business owner expects from an accountant and what services an accountant expects to provide. This oftens happens as a business grows, and suddenly you need more from your accountant than just annual accounts being completed.
You should feel comfortable enough to have a conversation with your accountant to explain how their services no longer meet your requirements. This will help you clarify what you expect, and they will have a better understanding of your expectations. If at this point, it’s obvious that they can’t provide you with the services you need, then, provided you give the required notice stated in your letter of engagement, you are free to change accountants. There is no limit on the number of times that you can change accountants.
Our adaptable service
At Chimes Accountancy Services Ltd we provide an initial meeting free of charge to get to know you, your business and what services you require. We will always explain fully what each service includes and will never provide you with a service you don’t need. We can provide as much or as little assistance as you see fit, but are adaptable enough to add other services as your business grows.
We try to ensure that the expectations gap is minimised in a couple of ways. We will follow up on the initial meeting with an email detailing the services requested and the fees involved. We will then provide you with a detailed letter of engagement that confirms the services to be provided and who is responsible for what areas.
We work with clients from all walks of life, so if you are looking for a a new accountant, who can provide you with an adaptable service, get in touch to set up a free initial meeting.